Legal
Returns & Refunds
Last updated: July 2026
Because our cookies are perishable and made fresh to order, we are unable to accept returns on cookies once delivered. If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery with photos, and we will arrange a replacement or refund.
If your rice or wheat arrives damaged or does not match your order, contact us within 48 hours of delivery for a replacement or refund. Unopened, unused packs may be returned within 7 days of delivery.
Digital downloads are non-refundable once accessed, given the nature of digital goods. If you experience a technical issue accessing your purchase, contact us and we'll resolve it directly.
Write to us at hello@kimhorbons.com or via WhatsApp with your order number and details. Approved refunds are processed within 5–7 business days to your original payment method.
This is a starting template and should be reviewed by a qualified legal professional before publication.